Terms and Conditions

Overview
Welcome to The Meal Pantry website, which is provided to you by The Meal Pantry Pty Ltd, ABN 21 640 196 336. Throughout this website, the terms “we” “us” and “our” refer to The Meal Pantry.
Your use of this website is administered by the policies, terms and conditions provided below, Please take the time to read them thoroughly and contact us should you have any questions before you use the website. By accessing or using any part of our website, you agree to follow the terms and conditions, including any other applicable policy. If you do not agree to the Terms and Conditions, please do not use this website.
The Meal Pantry reserves the right to make any amendments to this website and to the Terms and Conditions at any time. Prices for our products and descriptions are subject to change without notice. We reserve the right to discontinue any product at any time. It is your responsibility to check this page periodically for any changes. Your continued use of or access to the website following any amendments to the site constitutes your acceptance of those changes.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You may not create a link to this website from another website or document without [business name]’s prior written consent.

The Meal Pantry uses personally identifiable information for essential communications, such as emails, accounts information and customer service details. When using this website to order online, you give us the right to add your contact details to our database and use them to contact you with reference to your order, delivery, products and promotions. All information stored on the web site is saved into a secure, password protected database behind a firewall and will not be shared, sold or distributed without your express permission. Your submission of personal information through the store is governed by our Privacy Policy. If you wish to be removed from the database, please unsubscribe via the link in our emails or contact us at email@themealpantry.com.au.

General

The Meal Pantry, and this website, are based in Australia and provide services only within Australia. All dates and times referred to on our website or in any communication with you are references to Australian Central Daylight Time (ACDT) and all prices are in AUD and include GST.
We grant you permission to access and use the website in the normal manner and may also print one page within the website for your own personal non-commercial use. You must not add any content to the website.
In addition to the other prohibitions set forth in the Terms and Conditions, you are prohibited from using the website or its content:

  1. For any unlawful purposes
  2. To solicit others to perform or participate in any unlawful acts
  3. To violate any international, federal, provincial or state regulations, rules, laws or local ordinances
  4. To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  5. To harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, rage, age, national origin or disability
  6. To submit false or misleading information
  7. To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect functionality or operation of the service or any related website, other websites, or the internet
  8. To track or collect the personal information of others
  9. To spam, phish, pharm, pretext, spider, crawl or scrape
  10. For any obscene or immoral purpose
  11. To interfere with or circumvent the security features of the service or any related website, other websites, or the internet.

A breach or violation of any of the Terms and Conditions and its prohibitions will result in an immediate termination of your services.

Online Ordering

You may place an order by selecting and submitting your order through the website in accordance with the Terms and Conditions. By placing an order, you agree to provide us with the current, complete and accurate details as asked to do so by the website. The Meal Pantry reserves the right to accept or reject your order for any reason, such as unavailability of any product or service, an error in the price of the product or service or an error in your order. Each order placed for products through the website, that we accept, results in a separate binding agreement between you and The Meal Pantry for the supply of the product. For each order accepted by us, we will supply the products in that order to you in accordance with these terms and conditions. If we reject an order placed through the website, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after the order has been submitted.

Cancelling an order

We use fresh ingredients at The Meal Pantry to cook our meals every week. Due to this reason we require notification of cancellation within 24 hours of placing the order. Any cancellation after this time cannot be honoured as your meals will already be ordered and being prepared. Therefore, you will be charged the full amount of the order. Please contact us if you would like to cancel your order.

Delivery PolicyPlease Note : Some Regional Areas may incur an additional delivery fee.

Privacy Policy

At The Meal Pantry we are committed to protecting your privacy. Any personal information we collect about you is used to provide you with the best possible product and service based on your individual needs and to keep you informed of any additional services we may offer which may be relevant to you.
We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), visit our web site or when you have contact with us in person (including agents or contractors to The Meal Pantry such as delivery drivers). At no time does The Meal Pantry collect any information from our customers other than that information that our customers voluntarily give us.
When you purchase products from The Meal Pantry we may need to collect some or all of the following details:-
In order to fulfil your purchases:

  • Full name and address
  • Contact telephone number/s
  • Delivery instructions
  • Payment details such as credit card information
  • Email address

Aside from using this information to fulfill your purchase request, we may also use it to occasionally notify you about new products, promotions, and relevant information which we think you may find valuable. You also have the option not to receive these types of communications.
You may request at anytime to have your personal information updated if you no longer wish to receive some or all of the communications we send. To change your preferences simply write to us, phone us or email us at email@themealpantry.com.au.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

We may share information with governmental agencies or other companies that are assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

If you have any questions, concerns, or comments about our privacy policy, you may contact us using the information below:
By e-mail: email@themealpantry.com.au
By Phone: 08 7111 4408

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Payment

If you choose a direct payment gateway to complete your purchase, it is stored and encrypted through the CBA. Your purchase transaction is stored only as long as it is necessary to complete your purchase transaction, after which your transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

Security

The Meal Pantry web site takes every precaution possible to protect your personally identifiable information. This includes the use of Firewalls and when purchasing from The Meal Pantry your financial details are passed through a secure server using the industry standard SSL (secure sockets layer) encryption technology.
We may amend this privacy policy as our business requirements or the laws change. Any changes to this privacy policy will be updated on this site.

Refunds and returns

At The Meal Pantry, we strive to ensure our products and services are of the highest possible standard.
If, for any reason, you are not satisfied with any of the products or services you have received, contact us immediately by phone or email and we will arrange a replacement or refund depending on the issue and circumstance.
We would ask that you provide photos or any other relevant information so we can rectify any issues.

This refund policy does not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product.
All products and orders must be returned in their original condition. Customers bear all costs associated with the refusal and return of any order if there is no fault on the part of The Meal Pantry. Failure to adhere to the terms and conditions of The Meal Pantry will prohibit any refunds or credits being issued to the Customer.
The Meal Pantry will not be held liable to any financial or physical damages of any kind. For any delivery or meal issues or feedback, please contact us within 7 days of receiving your order. Photos of the meal and delivery are required to assist in our investigation.